In today’s competitive market, the quality of your customer service could mean the difference between your company’s success and failure. Customer service is not just a marketing tool; it is a core value that must become part of the fabric of your company beginning with the leadership. In this seminar, you will learn tried and true principals of customer service from professionals who have built successful careers and businesses on customer service.
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Defining Your Brand
Bill Tyler, Chick-fil-A Owner/Operator
You may think that your product is your brand, but it’s not. So, what does define your brand? Drawing on his experience as a successful Chick-fil-A Owner/Operator, Bill will share the principals that you can use to expand your brand beyond your product.
Ways to be Fully Present with Every Customer
Jason Young, Hospitality, Leadership, Emotional Intelligence Coach
We often create experiences we think a customer wants. What if what they simply wanted you to be there in the moment with them? After all, when you choose to be fully present, you declare what you value. Imagine having your customers return again and again by giving them intention and attention, something they want, and in return, you gain their loyalty.
Building a Referral Based Business
Mandie Boyd, The Boyd Team
What if you could say that cold calling was no longer a strategic part of your business plan? Build a business where true, genuine friendships are the foundation and serving others is the mission. Learn the Keller Williams model of strategically "touching" your database 36 times each year, and it should yield a 10% return. Learn how do you do this without becoming "the annoying, salesy friend"!